Call us: Call us 0800 408 0000

Email housing@cheltborohomes.org


 

Looking after your Home

The responsibility for looking after your home is a joint one. We are responsible for most of the repairs, but you are responsible for the following:

Repairing deliberate or accidental damage: If your home is damaged by your family, including your children and pets, or by visitors you will have to make sure the damage is properly repaired. If Cheltenham Borough Homes does the work you will be charged for it. This is called a Rechargeable Repair.

Internal decoration and minor repairs to woodwork and plasterwork

Chimney Sweeping: Cheltenham Borough Homes will only sweep chimneys connected to a gas appliance.

TV aerials: CBH maintain shared systems which serve several homes.

Electrical fuses: Check the appliances you are using before reporting a fault to us.

Garden paths: Cheltenham Borough Homes will only maintain pathways that give access from public footpaths to your home and existing paths in communal gardens.

Garden fences and gates: Cheltenham Borough Homes will only repair fences and gates that are connected to public land. Intermediate fences between properties will be
maintained with posts and strands of wire.

Garden sheds and Greenhouses: We will only carry out emergency repairs to existing sheds that belong to Cheltenham Borough Council. We are not responsible for maintaining greenhouses.

Avoiding condensation: Condensation is surface dampness and mainly occurs on cold walls indoors and other cold surfaces such as tiles and cold water supply pipes under sinks and hand basins. There are a number of steps you can take to prevent condensation.

You are responsible for:

  • Replacing bath, basin or sink plug
  • Dishwasher plumbing
  • Removing garden rubbish
  • Changing light bulbs
  • Changing batteries in smoke alarms
  • Replacing mirrors and toilet roll holders
  • Replacing fluorescent tubes and starters
  • Adapting doors to accommodate carpets
  • Supplying washing lines
  • Fitting extra electrical sockets
  • Internal repairs to leasehold properties
  • Rectifying D.I.Y. carried out

This information is designed to show some examples of likely repairs and categories. For a full list and more information about prioritising repairs, please see your Tenants Handbook.