performance information
Effective, accurate and timely performance management runs throughout the company. It links our
company vision and objectives to individual staff members and aligns work so that we move forward
in one direction. It allows for responsive management of services to ensure they are delivered to a
consistently high quality and provides an understanding of how we compare to other landlords
through benchmarking performance, costs and customer satisfaction on a regular basis.
Our Business Plan informs our activities and is considered along with local issues, national policy and
regulatory changes, plus responses to emerging risk in setting annual plans of action, strategic
documents and performance targets. In turn, these are cascaded through our company and delivered
by our employees. Activities are aligned to our business objectives to ensure we meet them and
progress is monitored regularly to ensure successful delivery of outcomes.
Company performance is regularly monitored by the Senior Leadership Team (SLT), Board and Committees: SLT retain a more operational approach, with Board more strategic. Regular monitoring includes financial and budgetary performance, current performance information for local and national performance indicators; local offers; and progress against team activities.
Please click on the following link to view our monthly performance monitoring pack: