Call us: Call us 0800 408 0000 / 0300 555 0121

Email housing@cbh.org


 

How we use your personal information

Making use of personal information is a vital part of how we provide efficient and effective services. We process and share personal information in accordance with the  Data Protection Act 1998 (DPA)Principles of the data protection act-1

Privacy Notice:

Why do we collect and retain personal information?

CBH uses information about you to provide you with services and information about our services and also for the following:

  • law enforcement and court proceedings which we are obliged to undertake 
  • financial transactions to and from CBH including rent payments and where monies are due or outstanding. 

Your information will only be held for as long as necessary and will be disposed of securely when no longer needed.

When you provide information you will be told what it will be used for and who it will be shared with. However, on occasion it may be necessary for us to share information with other agencies to help reduce crime or to investigate fraud. An example of this is in helping councils to reduce housing benefit or council tax fraud or to help the police to prevent or detect a crime.

We also work closely with other councils and community organisations and often need to share information with them to deliver services to you. The information you provide may be shared between these organisations or with other service providers who are contracted to carry out services on our behalf.

These providers are obliged to keep your personal details secure and use them only to fulfil your service request. We will not supply your information unless we are satisfied that sufficient measures are in place to protect the information from unauthorised access. We will also not supply your information to any organisation for marketing purposes without your consent.