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Housing Support Team

housing_team_710x300The Housing Support team manages the Sheltered Housing schemes. It is currently made up of a Housing Support Manager, a Senior Housing Officer, a Housing Assistant, six Housing Support Officers and a dedicated Activities Co-ordinator. The Housing Officers usually work from the sheltered schemes.

When you move into your new home the Housing Support Officer will:

  • Help you to settle in and explain how everything works  
  • Test alarms and pendants
  • Update your personal details on a quarterly basis
  • Provide a daily intercom call and personal visit; time and frequency arranged by mutual agreement
  • Endeavour to attend an emergency as quickly as possible and will use their experience and expertise to assess individual circumstances
  • Facilitate scheme social activities and actively encourage  involvement
  • Liaise with residents’ families and agencies to assist with independent living
  • Liaise, if required, with other departments from Cheltenham Borough Council and Cheltenham Borough Homes
  • Provide temporary higher levels of support following an emergency assessed on a case by case basis
  • Facilitate access to external agencies and advise tenants on the availability of services e.g. local facilities, Social Services, Care Direct
  • Liaise with hospital staff and/or family regarding tenants’ well being and discharge
  • Ensure that Housing Support Officer and Neighbourhood Housing Officer surgeries take place on a monthly basis to discuss housing management issues.

There are some things a Housing Support Officer cannot do:

  • Personal care, lifting and manual handling or administering medication 
  • Shopping, cleaning, washing and ironing services
  • Handling money and collecting prescriptions

There is however, 24/7 – 365 days a year emergency assistance available.

  • Hereford Control Centre provide emergency assistance 24 hours a day, 365 days a year, linking up with Housing Support Officers and CBH Out-of-Hours service
  • Housing Support Officers will encourage all tenants to use this service appropriately.

Tenants can be assured of confidentiality at all times.