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Tenant Scrutiny Improvement Panel (TSIP)

TSIP for websiteA tenant scrutiny panel was formed in 2010 to enable tenants to scrutinise and improve the way their housing service is run.

The aim of  TSIP is to ensure that tenants are at the heart of CBH and that by scrutinising services, TSIP become influential in making changes and improvements.

What have TSIP achieved?

TSIP have carried out scrutiny and improvement activities in a variety of service areas including:

  • Communications
    Ensuring that CBH information leaflets, local offers, annual report, website and other literature are reader friendly
  • Grounds Maintenance service
    The grounds maintenance scrutiny led to a full service review
  • Repairs
    Changes were made to the repairs service as a result of our scrutiny
  • Anti-social behaviour (ASB)
    Valuable changes were made to the ASB service as a result of our scrutiny

TSIP award photoAward winning
TSIP were joint winners of the Shaping Services category at the CBH Awards 2012

Do you have questions for TSIP?
TSIP would like to hear from you (please contact us) if there are any areas of your housing service that you feel we should be looking at.


If you are interested in becoming a TSIP member, please contact us.

Contact us
You can contact us through the Community Involvement team on 0800 408 0000 or email


For more information download the TSIP leaflet