Call us: Call us 0800 408 0000 / 0300 555 0121



Benefit and Money Advice

Cheltenham Borough Homes are aware that times are hard and some people are experiencing financial difficulties. If you are struggling in some way or simply wish to seek some guidance to get you back on track, our Benefits and Money Advisor will be available to discuss, confidentially, your financial circumstances or concerns.

Support, guidance and information can be made available on:
• Welfare & Housing Benefits
• Banking / Money Management
• Savings / Gloucestershire Credit Union
• Debt / Access to Credit
• Energy Saving Tips / Changing Tariffs
• Illegal Money Lenders / Loan Sharks
• Community Events

If you have any queries or would like to arrange to meet, please do not hesitate to contact our Benefit and Money Advisors on:

  Telephone Email
Grant Bailey 01242 775283
Lianne Heaps-Warby  01242 775193

Welfare Reform Fund
Crisis Loans and Community Care Grants ended on 31 March 2013.  Funding for these grants has been transferred to local authorities like Gloucestershire County Council. From the 1 April 2013 Gloucestershire Country Council will provide discretionary one-off practical support or other forms of help for people who are eligible. There will be an emphasis on the use of non-cash scheme, recycled goods and food parcels.

For more information call and to find out if you are eligible call 0330 123 5550.

Useful websites:

Find a local place to start a free or low cost computer course:

Be ready for Universal Credit – fill in a Personal Planner to find out if you’ll need to do anything differently to manage a Universal Credit claim and get information to help you start making changes now:

Get free impartial advice to help you make the most of your money. Visit this site for tips and advice on pensions, managing debt and insurance. You can sign up to a free email bulletin to receive guides, features and videos on budgeting, borrowing and much more straight into your inbox: